Cancellation policy

You can cancel an order at any point before it ships — that is, while its status is Placed, Confirmed or Processing. Once the status changes to Shipped the parcel is already with the carrier and can no longer be cancelled. You can instead return it within 30 days of delivery under our Returns & refunds policy.

1. Sign in and open Account → Orders.
2. Select the order and choose "Cancel order". The button is only shown while cancellation is still possible.
3. Pick a reason (optional) and confirm. The order status changes to Cancelled immediately and you receive a confirmation email.

Checked out as a guest? Use the Contact page with your order number and we will cancel it for you, as long as it has not shipped by the time we receive your message.

Refunds for cancelled orders always go back to the original payment method:

The refund covers the full amount paid, including tax and any shipping charge. If a refund has not arrived after 7 business days, contact us with your order number and we will share the payment reference for your bank.

Partial cancellation is not supported. An order can only be cancelled in full. If you want to keep some items and remove others, cancel the whole order (refunded in full) and place a new order for the items you want. Shipping and coupon eligibility will be recalculated on the new order.

Occasionally we may have to cancel an order ourselves — for example if an item is out of stock, a price or listing error is found, a payment cannot be verified, or the delivery address cannot be served. If this happens we email you straight away and refund any payment in full within the timelines above.