Returns & refunds

Changed your mind? Most items can be returned within 30 days of delivery for a full refund of the item price. The window starts on the day the order status becomes Delivered. Returns requested after 30 days cannot be accepted unless the item is faulty.

Return pickup from your door is free for one return per order. If you prefer, you can also drop the parcel at any partner carrier location.

To be accepted, a returned item must be:

• Unused, unwashed and unworn, with no signs of wear, damage or alteration.
• In its original packaging with all tags, labels, manuals, accessories and free gifts included.
• Accompanied by the order number (printed on the packing slip or shown in your account).

Items are inspected when they reach our warehouse. If an item fails inspection we will let you know, and we may return it to you or issue a reduced refund depending on its condition.

For hygiene and safety reasons the following cannot be returned unless they arrive damaged or faulty:

• Beauty and personal-care products that have been opened or whose seal is broken (skincare, fragrance, make-up, grooming tools).
• Innerwear, swimwear, socks and earrings.
• Items marked "final sale" or "non-returnable" on the product page.
• Gift cards and digital downloads.
• Software, headphones and personal audio once the seal is broken, unless faulty.

1. Send us the order number, the item(s) you want to return and the reason through the Contact page (choose the “Returns” topic) or by email to support@couture.test.
2. We confirm eligibility within 1 business day and email you a return label plus a pickup date, or drop-off instructions.
3. Pack the item securely in its original packaging and hand it to the courier.
4. Once the item reaches our warehouse and passes inspection (usually 2–4 business days after pickup) your refund is issued.

Refunds are issued to the payment method used for the order:

The refund includes the item price and the proportional tax. Original shipping charges are refunded only when the whole order is returned or the item was faulty or wrong. If a coupon was applied, the discount is spread across the items and the refund reflects the price you actually paid for the returned item.

Need a different size or colour? The quickest route is to place a new order for the variant you want and return the original for a refund — that way the replacement ships immediately rather than waiting for the return to arrive. If the variant is out of stock, contact us and we will reserve it for you if a restock is expected.

If an item arrives damaged, defective or is not what you ordered, contact us within 48 hours of delivery with photos. We will arrange a free pickup and send a replacement or a full refund, including any shipping you paid, regardless of the category. See the Shipping policy for what to do if the outer packaging is damaged on arrival.