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Customer service
Quick answers about orders, payments, returns and your account. Can’t find what you need? Contact us and we’ll reply within 1 business day.
Orders are processed within 1–2 business days and standard shipping takes a further 3–5 business days. Remote addresses can take a little longer.
Shipping is free on orders over $50 after any coupon discount. Orders at or below $50 are charged a flat $5.99. The bag page tells you how much more you need to add to qualify for free shipping.
Use the Track order page with your order number (it starts with CTR-) and the email you used at checkout. Signed-in customers can also open Account → Orders to see the full status timeline. We email and text you the tracking number as soon as the parcel ships.
Placed: we have received your order. Confirmed: payment is verified and the order is accepted. Processing: it is being picked and packed. Shipped: it is with the carrier. Out for delivery: it will arrive today. Delivered: it has been handed over. Cancelled and Refunded are the two end states for orders that do not complete.
We ship with FedEx, UPS, DHL, USPS, Blue Dart and Delhivery, choosing the fastest reliable option for your address. The carrier for your order is shown alongside the tracking number.
Credit and debit cards, UPI, and cash on delivery (COD). Card and UPI payments are taken when you place the order; COD is paid to the courier at the door.
Product prices are shown before tax. An 8% sales tax is calculated on the discounted subtotal and shown as a separate line on the checkout review step, so the total you see before confirming is exactly what you pay.
Enter the code in your bag or at checkout. WELCOME10 gives 10% off orders of $30 or more (up to $25 off) and FLAT5 gives $5 off orders of $20 or more. One coupon per order; the discount is applied before tax and shipping are calculated.
Yes. Card and UPI payments are processed by our payment provider over an encrypted connection. Your full card number and CVV are never stored on Couture servers.
Yes, as long as it has not shipped. Open Account → Orders, select the order and choose Cancel order. Once the status is Shipped, cancellation is no longer possible, but you can return the item within 30 days of delivery. Partial cancellation is not supported.
Most items can be returned within 30 days of delivery if they are unused, unwashed and in their original packaging with tags. Opened beauty and personal-care products, innerwear, swimwear and final-sale items cannot be returned unless they are faulty.
Send your order number, the items and the reason through the Contact page (choose the Returns topic) or email support@couture.test. We confirm eligibility within 1 business day and arrange a free pickup or send drop-off instructions.
Card and UPI refunds appear in 5–7 business days after they are issued. For cash-on-delivery returns we refund by bank transfer to the account you give us, also within 5–7 business days of the item passing inspection. Cancelled COD orders need no refund because nothing was charged.
Go to the Forgot password page, enter your account email and follow the reset link we send you. The link expires after a short time, so request a new one if it has stopped working.
No — you can check out as a guest. An account lets you save addresses, see your order history, keep a wishlist across devices and cancel orders yourself from Account → Orders.
Sign in and open your Account page. You can edit your name, phone number and saved addresses there. Changes do not affect orders that have already shipped.