Shipping policy

Every order is picked, quality-checked and packed within 1–2 business days (Monday to Saturday, excluding public holidays). Orders placed after 2pm IST are processed the next business day. You will see the order move from “Placed” to “Confirmed” and then “Processing” in Account → Orders as this happens.

During sale events and the festive season processing can take an extra day. If we expect a longer delay we will email you with the option to cancel for a full refund.

Standard shipping takes 3–5 business days from the day your parcel is dispatched. Remote pin codes and international addresses can take longer and may be subject to local customs duties, which are the recipient’s responsibility. Delivery estimates are our best projection, not a guaranteed date.

Shipping is free on orders over $50 (calculated on the subtotal after any coupon discount). Orders at or below $50 are charged a flat $5.99. The bag page shows exactly how much more you need to add to unlock free shipping, and the final shipping charge is always shown on the checkout review step before you pay.

We choose the fastest reliable carrier for your address from our partners:

• FedEx
• UPS
• DHL
• USPS
• Blue Dart
• Delhivery

The carrier assigned to your order is shown with the tracking number on the order page and on Track order.

As soon as your parcel leaves our warehouse we email and text you the carrier name and tracking number. You can follow progress in two ways:

• Open Track order and enter your order number and the email you used at checkout — no sign-in needed.
• Signed-in customers can see the full status timeline for every order in Account → Orders.

We also notify you when the parcel is out for delivery and once it has been delivered. Order statuses move through Placed, Confirmed, Processing, Shipped, Out for delivery and Delivered.

Carriers make up to three delivery attempts on consecutive business days. If no one is available, the courier leaves a note or sends an SMS so you can reschedule. After three failed attempts the parcel is returned to us; we will contact you to re-dispatch it (a new shipping fee may apply for orders under $50) or cancel the order and refund the item value.

Please check the outer packaging before you accept the parcel. If it looks tampered with or damaged, refuse delivery and let us know. If you discover damage after opening, contact us within 48 hours of delivery with photos of the item and the packaging and we will send a replacement or refund you in full, including any shipping charged.

If tracking shows “delivered” but you have not received the parcel, check with household members, neighbours and your building reception first, then contact us within 7 days so we can open an investigation with the carrier.